The Art of Service: Building a Customer-First Culture That Lasts By Justin Knox, Owner of Knox Pest Control
When I reflect on the success of Knox Pest Control, one principle stands out above all else: service. For nearly a century, our business has thrived not because of the products we use or the treatments we provide, but because of the relationships we build with our customers. Creating a customer-first culture is not just […]
Lessons from the Field: How Outdoor Skills Improve Business Strategy By Justin Knox, Owner of Knox Pest Control
Spending time outdoors has always been a central part of my life. Whether it is working on the farm, tending to cattle, planting crops, or enjoying a day hunting, the lessons I have learned in the field have had a profound impact on how I approach business. At first glance, it may seem that farming, […]